FAQ
We love hearing from you - but before you e-mail us, check out some of our most frequently asked questions below!
your answer might already be here!
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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At slø, we are committed to upholding the highest ethical standards in every aspect of our operation. That's why we went to great lengths to find the perfect partner for our jeans - a family-owned and operated facility in Napoli that shares our values. This tight-knit team, led by the father who runs the business, the son who is the pattern maker, the daughter who is the stylist/designer, and the grandma who manages the sewing team, treats all of their employees like family because many of them are family! Every member of this talented, compassionate team touches every pair of our jeans.
We can't wait to introduce you to them and show you the love and care that goes into every single pair of our sustainable jeans.
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We ship globally, the only exceptions are North Korea, Antarctica, and Russia. If you do find yourself in Antarctica, though, we’ll find a way to hand deliver them to you… not joking… kind of a bucket list thing.
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Our allergen-free rivets, buttons, zippers, and snaps are not just a symbol of our commitment to quality but a testament to the passion we bring to everything we do. sourced with the utmost care and responsibility in the vibrant country of turkey, these components represent a brighter future for all who wear our clothes. they are a call to action, a rallying cry for a more conscious and sustainable fashion industry.
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Visit our sizing page and watch as we guide you through the process of taking your own measurements and using our 3DLook sizing software. You can even learn how to take a friend's measurements. Simply click here to access the sizing page and get started on finding your perfect jeans.
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Inner - Say goodbye to the fear of tears, rips, and blown-out seams - our gusset system fortifies the inner thigh, providing a powerful shield against everyday wear and tear. Say goodbye to that awful anchor point and hello to effortless, all-day comfort. This game-changing feature will revolutionize the way you think about jeans - trust us, once you experience its power, you'll never look back!
Outer -These game-changers hug your curves in all the right places, providing unparalleled comfort, fit, and style. Say goodbye to the rigid waistbands of the past and embrace a revolutionary new approach that contours to your body. Transform the way you think about denim and experience the difference for yourself.
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This non-profit aims to decarbonize e-commerce with your purchase as the catalyst. With every purchase you make, you're giving back to the planet by preserving 25 mature trees in endangered rainforests worldwide.
We're more than just a brand; we're a movement. Our first launch alone made a huge impact, protecting over 1,000,000 trees and returning the land to the rightful indigenous people forever.
Join us in creating a brighter, greener future with every purchase you make.
Click here to learn more about One Tribe and how you can join us in this crucial mission to protect our planet.
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As a company, we are committed to mitigating our carbon footprint and taking responsibility for the impact of our actions. Through our offsetting partner, One Tribe, we have achieved carbon neutrality status for our rainforest protection initiatives. With every pair of jeans sold, we protect 75 trees in rainforests around the globe, more than offsetting our carbon output. While offsetting is an important step, we recognize that it is not the ultimate solution. That's why we also place a strong emphasis on sustainability and ethical practices throughout our supply chain.
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Unfortunately, we haven’t cracked the profile section quite yet, so no information is being stored on our site and will need to be added again in the future. We anticipate about 6 months before our website reaches its final form. You may occasionally receive emails asking if you’d like to update that information.
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We have 5 cuts and 5 colors available.
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Part of ensuring quick delivery is that we work very quickly getting orders shipped as soon as we have received them. Once an order has been shipped, we aren’t able to change or modify its address. You will need to contact the mail carrier to see if an address change is possible. Sometimes, changes are not possible once a package is in transit.
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We process all returns as exchanges or store credit. We do this to encourage our customers to develop mindful purchasing habits and reduce emissions and expenses. You can read more about our exchange policy here.
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Yes! We will email you a tracking number for your order as soon as it ships, so you can track your order down to the very moment it reaches your doorstep!
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Let's cut the bs - our primary focus is to make your booty look absolutely fabulous. From pocket placement to the perfectly curved yoke to the uplifting design, our jeans were made to give your behind the attention it deserves. So come on down to Caketown, population: booty and a half.
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We accept all currencies accepted by Shopify, and our other payent methods.